Shipping Policy

WHEN WILL YOU SHIP MY ITEMS?

– All items are subject to a handling period before they are dispatched.

-If your order is placed before 12:00pm PST your order will be shipped the same day.

– All our products are shipped on demand.

– You will receive a confirmation email when your order was received, and we will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

For all Canadian Shipping, depending on the time frame that you select for your shipping option will determine when you will receive your order. 

For all International Shipping, depending on the time from you select for your order.

CurbSide Pickup

We offer CurbSide pickup Down Town Kelowna, you can pick up your order Monday to Friday from 11-4 BY APPPOINTMENT ONLY. Please call 1-888-898-9080 and select shipping or email info@pawt4paws.com to set up your pick up time and location.

Kelowna Delivery

We offer local delivery and if you are eligible there will be an option for you in the checkout. Once you place your order and you have selected this we will contact you by email to arrange a time for us to deliver it to you.

DO YOU SHIP INTERNATIONALLY?

We do offer international shipping, the rates are available in the checkout of your order for you to select which is best for you.  

HOWEVER PLEASE BE AWARE….

Orders shipped outside of Canada may be subject to import taxes, customs duties, restrictions and/or fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Pawt4paws.com has no control over these charges, nor can Pawt4paws.com predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

WHERE ARE MY ITEMS COMING FROM?

Our products are produced in Canada.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.