Refund Policy
Returns or Exchanges
You must be completely satisfied with everything you purchase from pawt4paws.com. If for any reason, you are not delighted with any merchandise you buy from us, or it doesn’t fit, just return it in “as purchased” condition in the original packaging within 30 days. We will promptly exchange it or refund the purchase price, whichever you prefer. You will be responsible for any and all shipping charges to return the item(s) to us unless we shipped an incorrect or damaged item. In the case of exchanges, you will be responsible for shipping charges. Please allow 7-10 business days for returns & exchanges to be processed.
How to start return/exchange process.
- Email us at info@pawt4paws.com and request to return the items. Please include detail on which items you want to exchange or return.
- Once the request is received, we will contact you with further instructions.
All items must be mailed to:
Pawt4Paws Pet Supplies Inc.
PO Box 20191
Towne Center
Kelowna B.C. V1Y 9H2
Canada
*It is your responsibility to return the item(s) to pawt4paws.com with tracking confirmation.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We typically process all refund requests within 48 hours upon receiving your package. Refunds are not for items that are marked Final Sale.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 days of approval.
Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases of shipping error.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pawt4paws.com.
Pawt4paws.com will send your exchanged product at no charge, one-time (domestic only). Subsequent exchanges are the responsibility of the customer.
Pawt4paws.com will send you your exchanged item(s) Product within 24-48 hours of receiving your package. If the item you are looking for is out of stock, we will notify you by email or phone.
Shipping
You will be responsible for paying for your own shipping costs for returning your items. We do not supply a return shipping package. If you paid any shipping costs when you purchased from us this cost is non-refundable. If you receive a refund, the cost you may have paid to ship the item to you will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To request an exchange, please contact us at info@pawt4paws.com. All returned items must be unworn and returned in their original packaging.
